A woman made headlines after she demanded that Nestle provide her with a lifetime supply of Kit Kat bars because she bought multiple bars with no wafers inside the chocolate.
Salma Ahmad claims she wrote to Nestle, the company that manufactures Kit Kat bars, about rectifying the situation but never got a response. The second-year student at Kings College in London, England, said she’s a big fan of the candy and was frustrated by what she got when she bought the wafer-less eight-pack.
The letter requested a refund as well as a free lifetime supply as compensation:
Consistency in your production process is the specific obligation you have. A product was faulty as a result of the production process’s lack of proper attention. Because of this, I believe I was duped into spending my money on a product that is obviously not what Nestle has been marketing. My loss is significant both financially and emotionally. I would like my damaged KitKat pack to be refunded in full. Additionally, I no longer trust Nestle. It’s obvious that I would have bought a Galaxy bar if I had wanted to buy a chocolate-only confection. I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control — it appears you need me more than I need you.
“They go about advertising the unique concept of Kit Kat, but I’m so disappointed by what I have purchased,” she told Metro. “I’m hoping they will [apologize] to me and in future focus more on quality of their product. No one else in that industry has that unique concept about mixing the wafer with the chocolate and that’s why I’m a fan.”
Ahmad said she discovered others online who had similar experiences and vented their frustration to the company. She said she’s hoping to get a lifetime supply of bars or else she’d consider taking legal action.
“They should definitely give in to me. I’m hoping my demand will go higher than the customer service platform,” she said. “I’d like the CEO of Nestle to respond to my letter because it’s an extremely important issue. I’m trying my luck — if you don’t ask you don’t get.”
A Nestle spokesperson ultimately issued a statement to Metro, encouraging Ahmad to contact the company again.
“If a consumer finds any issue with a Nestle product we would encourage them to get in touch with us online, by phone or by post so that we can investigate and put things right for them.”
Many readers thought Ahmad went too far in her response to the disappointing chocolate, and the article swiftly went viral.
“I’m so sick of entitled fools who believe they’ve been taken advantage of making these absurd requests and filing lawsuits. Come of age! You had the option of returning them to the retailer and getting new ones. I’ve already done that. On the website’s Facebook page, a reader wrote, “Anything to get something for nothing.”
“Hehe! What on earth are they going to come up with next? There wasn’t a peanut in one of my M&M peanuts! Oh my god! I was traumatized by that! I needed to get professional assistance! For my suffering, I’d like a million dollars! You Jackass, get a life!” Another was added.
